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Shipping.


Free Global Shipping.

Whilst we are proud to offer our customers free shipping, please note that prior to dispatch, the following processing times may apply:

Apple Products: 1 - 3 days processing time depending on order volume, unless noted otherwise on product page.
Proper iPad/iPhone Accessories: 1 - 2 days processing time unless noted otherwise on product page.

Standard ground shipping (untracked) is offered at no cost on all orders, regardless of delivery destination. We also offer express shipping (trackable) for an additional fee. Express shipping options and associated fees are calculated during checkout based on real time shipping rates.

Proper orders are shipped via Toll, StarTrack, Couriers Please and Australia Post.
It is important to note that our standard (free) shipping service may not include any tracking information, and delivery times can vary.
If you are not satisfied for any reason, we will be happy to provide a full refund (excluding shipping) for any unused and non-customized products for up to 30 days from the original purchase date. If we receive your request after 30 days, we will issue you a web store credit for the full sub-total amount.


Returns & Exchanges.

We are able to refund the price you paid for the product, but not the shipping costs if paid.  

Please make sure the returned product is carefully wrapped and provide a tracking number for all return items as we are not responsible for lost or damaged products that are being returned to us.  Note that any returns arriving in damaged condition will not be refundable.
We ask that you are responsible for shipping costs and tracking if exchanging or returning a product.

Returns & Exchanges Mailing Address.

All returns require an RMA number before being sent back. An RMA can be obtained by emailing us@studioproper.com. Please ensure you include the following details when requesting an RMA:
- Reason for return
- Original order number

 



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