Our primary consideration is always the health and safety of our team. As a result, we have now shifted our entire team to a work from home structure.
Whilst we continue ship orders without interruption, it is possible that there may be some additional delays.
We appreciate your understanding where fulfilment of your order takes longer than expected during this time.
Current processing times:
Apple Products: Shipping times advised on product pages.
B&O Audio Products: 1 - 2 days processing time unless noted otherwise on product page.
Proper iPad/iPhone Accessories: 1 - 2 days processing time unless noted otherwise on product page.
All other products: 1 - 2 days processing time unless noted otherwise on product page.
Standard ground shipping (untracked) is offered at no cost on all orders Australia-wide. We also offer express shipping (trackable) for an additional fee. Express shipping options and associated fees are calculated during checkout based on real time shipping rates.
We are currently unable to delivery to PO Box or Parcel Locker addresses.
Proper ships orders via StarTrack, Couriers Please, Fastway and Australia Post, we select the best option for your delivery address.
It is important to note that our standard (free) shipping service may not include any tracking information, and delivery times can vary.
If you are not satisfied for any reason, we will be happy to provide a full refund (excluding shipping) for any unused and non-customised products for up to 30 days from the original purchase date.
If we receive your request after 30 days, we will issue you a store credit for the full sub-total amount.
Returns & Exchanges.
We are able to refund the price you paid for the product, but not the shipping costs if paid.
Please make sure the returned product is carefully wrapped and provide a tracking number for all return items as we are not responsible for lost or damaged products that are being returned to us.
Note that any returns arriving in damaged condition will not be refundable.
We ask that you are responsible for shipping costs and tracking if exchanging or returning a product.