Warranties

We carefully craft products with the intention that they last. If you have found a manufacturers fault within 12 months from date of purchase we will happily replace it for you, free of charge.

Our 12 month warranty covers manufacturer faults that do not stem from standard wear and tear.

Warranties for products sold by Proper, but manufactured by a 3rd party, are provided by the 3rd party company directly. Please check the specific warranty information provided by each brand prior to purchase.

Returns

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact support-au@studioproper.com as we would love to help you exchange or refund your purchase if returned within 30 days of delivery.

There are a few things to note: the return shipping isn't covered and refunds need to be sent to the original purchaser's method of payment. All items must be returned in original condition and in the original packaging.

Remember, all our products come with a 12 month warranty, so if something goes wrong down the track, be sure to let our support team know via support-au@studioproper.com.

*If you are eligible, we’ll email a prepaid returns slip to you.

Exchanges

We will happily help you process an exchange within 30 days of delivery. The item will need to be returned to us in its original condition with packaging intact. Please reach out to support-au@studioproper.com for help.